Lets Ask Shaz is a network of independent businesses trading under Empire Consultancy Ltd name licensed by Pitman Training Liverpool & Warrington and Transform Learning Academy, a company registered in England and Wales with registered company number 08509469, whose registered office is at 70 Marigold Street, Rochdale, Lancashire, OL11 1RJ. All references to “Pitman”, “Transform Learning Academy”, “LetsAskShaz”, “us” or “we” throughout this statement is to the business in the Pitman Training Liverpool & Warrington and Transform Learning Academy who you are dealing with.

We collect, use and are responsible for certain personal information about you which is processed in accordance with this statement. Please contact us using the details below if you have any questions on these terms or the service that we provide.

What information we hold about you

We collect personal information whenever you provide it to us. This personal information may include the following:

• name, postal address and contact details;

• your academic history including qualifications;

• payment details;

• technical and analytical information obtained through cookies;

• other information you provide to us; and

We may also obtain information from third parties such as credit reference agencies.

How we use your information

We use your information for the following purposes

responding to any enquiries which you make to us relating to any of our products or services;

in certain circumstances, to carry out a credit reference search in order to establish your financial suitability for our training services;

to process and administer your payments;

to provide training services to you;

to monitor site usage to develop and administer our websites; and

to provide you with promotional information about our training services, news, advice, and offers

Who we may share your information with

We may disclose your personal information to:

our agents and service providers;

our infrastructure providers;

a third party who acquires our business;

law enforcement and regulatory agencies in connection with any investigation to help prevent unlawful activity or as otherwise required by law

Sponsors who have funded studies regarding results and attendance only.

Keeping your information secure

We will use technical and organisational measures to safeguard your personal data, for example we store your personal data on secure servers and ensure access to your personal data is limited to authenticated and approved staff.

While we will use all reasonable efforts to safeguard your personal data, you acknowledge that the use of the internet is not entirely secure and for this reason we cannot guarantee the security or integrity of any personal data that are transferred from you or to you via the internet.

Reasons we collect and use your personal information

We may use your information in the following ways:

where it is necessary to perform our contract with you;

where it is required by law;

where you have provided consent, provided that you can withdraw this consent at any time; or

where it is necessary for our legitimate interests as a business including:

o responding to enquiries

o providing training services to our customers

o improving and developing our services

o the administration of our business

o promoting our business

o establishing, exercising or defending our legal rights

Third-party cookies

We work with third party suppliers who may also set cookies on our website, for example Pinterest, Facebook, LinkedIn and Twitter These third party suppliers are responsible for the cookies they set on our site. If you want further information please go to the website for the relevant third party. You will find additional information in the table below.

How to turn off cookies

If you do not want to accept cookies, you can change your browser settings so that cookies are not accepted. If you do this, please be aware that you may lose some of the functionality of this website. For further information about cookies and how to disable them please go to the Information Commissioner’s webpage on cookies: https://ico.org.uk/for-the-public/online/cookies/.

Transfer of data out of the EEA

Information that we collect from you may be transferred to third party service providers working for us who may process that information at, a destination outside of the European Economic Area (‘EEA’).

These destinations may not have the same legal protections for personal data as you enjoy under English law. We will take all steps reasonably necessary to ensure that your data is treated securely and in accordance with this privacy statement and data protection legislation.

When we transfer your personal data out of the EEA, we ensure a similar degree of protection is afforded to it by ensuring at least one of the following safeguards is implemented:

the countries we transfer your personal data to have been deemed to provide an adequate level of protection for personal data by the European Commission;

we use contractual clauses approved by the European Commission which give personal data similar protection to that which it has in the EEA; or

where we use providers based in the United States, we may transfer data to them if they are part of the Privacy Shield which required them to provide similar protection to personal data that applies within the EEA.

Please contact us if you want further information on the specific mechanism used by us when transferring your personal data out of the EEA.

Your Rights

You have rights under data protection laws, in certain circumstances, including to:

request access to personal information that we may process about you

require us to correct any inaccuracies in your information free of charge

to require us to erase personal data that we may process about you where this is no longer required to be processed by us

to object to or restrict our processing of some of your personal information in certain circumstances

If you wish to exercise any of these rights, you should put your request in writing and provide us with enough information to identify you. If we need further information we will let you know.

If you have any concerns or questions as to the way in which we process your information please do contact us. In addition you have a right to bring a complaint with the Information Commissioner’s Office. More information on the Information Commissioner’s Office and your rights is available at www.ico.org.uk.

Retention of information

We will retain your information for no longer than is necessary for the purposes for which we collected it, or for as long as we have your consent to do so where your consent is our legal basis on which we process such data. All retained data will be held subject to this policy.

Changes to this policy

We may change this policy from time to time. You should check this policy frequently to ensure you are aware of the most recent version that will apply each time you interact with us.

Contact Us

To contact us please use the following details:

– LetsAskShaz, Mayfield House, 84 Sankey Street, Warrington, WA1 1SG

– Call: 01937 548500

– Email: hello@letsaskshaz.com

Cookie Policy

Cookies Policy

We may use cookies on our websites which enable us to collect statistical data about your use of our website. This enables us to enhance and develop our website to improve your use of it.

For more information, including how to disable/delete cookies, please go to www.allaboutcookies.org.

A cookie is a small text file which is placed onto your computer (or other electronic device) when you access our website. We use cookies on this website to:

recognise you whenever you visit this website (this speeds up your access to the website as you do not have to log in each time);

obtain information about your preferences, online movements and use of the internet and our website;

carry out research and statistical analysis to help improve our content and services and to help us better understand our visitor and customer requirements and interests;

target our marketing and advertising campaigns more effectively by providing interest-based advertisements that are personalised to your interests; and

make your online experience more efficient and enjoyable.

The information we obtain from our use of cookies will not usually contain your personal data. Although we may obtain information about your computer or other electronic device such as your IP address, your browser and/or other internet log information, this will not usually identify you personally.

In most cases we will need your consent in order to use cookies on this website. The exception is where the cookie is essential in order for us to provide you with a service you have requested.

There is a notice on our home page which describes how we use cookies and which also provides a link to this cookies policy. If you use this website after this notification has been displayed to you, this will constitute your consent to our use of cookies for the purposes described in this cookies policy and our website privacy policy.

Contact Us

To contact us please use the following details:

– LetsAskShaz, Mayfield House, 84 Sankey Street, Warrington, WA1 1SG

– Call: 01937 548500

– Email: hello@letsaskshaz.com

Terms of Use

1. Definitions


The information and materials appearing on the Site


The conditions set out in this document including Our Privacy Policy





Mayfield House, 84 Sankey Street, Warrington, WA1 1SG


The person company or party who uses Our Site

2. General

2.1 Use by You of the Site constitutes acceptance by You of the following terms of use. Your use of the Site will be governed by these Terms

2.2 These Terms constitute the entire agreement between You and Us and govern Your use of the Site superseding any prior agreements between You and Us

2.3 You agree that no joint venture partnership employment or agency relationship exists between You and Us as a result of Your use of the Site and therefore acceptance of these Terms

2.4 We may collect information on what pages are accessed or visited by You and information volunteered by You such as Your contact details and/or any site registrations. We may use this information for internal review and in order to improve the Content of the Site

2.5 Where We collect information from You via Your access and use of the Site and You voluntarily submit to Us such information whilst using the Site Our use of Your information will be governed by these Terms in accordance with our Privacy Statement. Please read these Terms and our privacy statement carefully before using the Site.

2.6 If You do not agree to all of these Terms You may not use the Site which is owned and operated by Us

2.7 If You have any comments suggestions or questions about these Terms and/or the Site and/or Us generally You can contact Us by sending an e-mail to hello@letsaskshaz.com or by writing to LetsAskShaz at the address above.

3. Copyright and trademarks

3.1 The Content appearing on the Site is displayed for personal non-commercial use only

3.2 All software used on the Site and all Content included on the Site (including without limitation site design text graphics audio and video the selection and arrangement thereof and the underlying source code) is Our property or that of Our suppliers and is protected by international copyright laws

3.3 All trademarks service marks and logos used on the Site from time to time are the trademarks service marks or logos of their respective owners

3.4 None of the Content may be downloaded copied reproduced republished posted transmitted stored sold or distributed without the prior written permission of the copyright holder. This excludes the downloading of one copy of extracts from the Site on any single computer for personal non-commercial home use only provided that all copyright and proprietary notices are kept intact

3.5 Modification of any of the Content or use of any of the Content for any purpose other than as set out herein including without limitation on any other website or computer network is prohibited

3.6 If You breach any of the Terms of this legal notice Your permission to use the Site automatically terminates and You must immediately destroy any downloaded or printed extracts from the Site

3.7 Requests to republish any of the Content and to use quotations or extracts from the Site should be addressed to hello@letsaskshaz.com

3.8 We have made every effort to secure where appropriate licenses and clearances for all third party intellectual property used on the Site. You may notify Us of alleged intellectual property rights infringement by contacting us via e-mail at hello@letsaskshaz.com

4. Links to third party websites

4.1 The Site may from time to time include links to third party internet websites which are controlled and maintained by others. These links are included solely for Your convenience and do not constitute any endorsement by Us of the websites linked or referred to nor do We have any control over the content of any such websites

4.2 We have not reviewed all of these third party websites and do not make any representations regarding the availability or content or accuracy of materials on such websites. If You decide to access third party websites through links on the Site You do so at your own risk. Your use of third party websites is subject to the terms and conditions of use of those websites

5. Liability disclaimer

5.1 While we endeavour to ensure that the information on the Site is correct to the maximum extent permitted by law We provide You with the Site on an ‘as is’ basis only

5.2 You accept that access to the Site may be suspended at any time and without notice in the case of systems failure maintenance or repair or for any other reasons whatsoever including for reasons beyond Our control

5.3 We make no representation or warranties of any kind express or implied as to the operation of the Site or the information reliability completeness or timeliness of the Content or services available on the Site or that the use of the Site will be uninterrupted timely secure or error-free

5.4 You expressly agree that Your use of the Site is at Your own risk

5.5 Any other party whether or not involved in creating producing maintaining or delivering the Site including the officers employees consultants or agents exclude all liability and responsibility for any amount or kind of loss or damage that may result to You or any third party including without limitation any direct indirect punitive or consequential loss or damages or any loss of income profits goodwill data contracts use of money or loss or damages arising from or connected in any way to business interpretation and whether in tort including without negligence contract warranty or otherwise in connection with the Site in any way or in connection with the use inability to use or the results of use of the Site any websites linked to the Site or the Content on the Site including but not limited to loss or damage due to viruses including logic bombs trojan horses worms harmful components corrupted data or other malicious software or harmful data that may infect Your computer equipment software data or other property on account of Your access to use of or browsing the Site or Your downloading of any content from the Site or any websites linked to the Site

5.6 We exclude all liability and responsibility as set out above whether or not We are advised of the possibility of such loss or damage

5.7 Nothing in these Terms shall exclude or limit Our or Our employees’ or agents’ liability for:-

(a) death personal injury or fraud caused by Our negligence or

(b) misrepresentation as to a fundamental matter or

(c) any liability which cannot be excluded or limited under applicable law including conditions and warranties as to title to goods implied by sale of goods legislation and where the customer deals as a consumer or conditions as to goods’ description fitness and quality and implied by sale of goods legislation and conditions as to supply of goods and services legislation

5.8 If Your use of the content on the Site results in the need for servicing repairing or correction of equipment software or data You assume all costs thereof

5.9 If You are a consumer this legal notice does not affect the legal rights which You have under law which cannot be excluded or limited. If You want to know what these rights are You should contact Your local Citizens Advice Bureau

6. Your account

6.1 If from time to time We offer and You have an account with Us then You are responsible for maintaining the confidentiality of this account and any related passwords for Your restricting access to Your computer and/or account. You agree to accept responsibility for all activities that take place under Your account and/or passwords

6.2 Other than personal data or sensitive personal data about You which is covered under the terms of our Privacy Policy any material You transmit or post to the Site shall be considered non-confidential and non-proprietary. We shall have no obligations with respect to such material

6.3 We and designated third parties shall be free to copy disclose distribute incorporate and otherwise use such material and all data images sounds text and other things embodied therein for any and all commercial or non-commercial purposes

(a) that is threatening defamatory obscene indecent seditious offensive pornographic abusive liable to incite racial hatred discriminatory menacing scandalous inflammatory blasphemous in breach of confidence in breach of privacy or which may cause annoyance or inconvenience or

(b) for which You have not obtained all necessary licences and/or approvals or

(c) which constitutes or encourages conduct that would be considered a criminal offence give rise to civil liability or otherwise be contrary to the law of or infringe the rights of any third party in the United Kingdom or any other country in the world or

(d) which is technically harmful including without limitation computer viruses logic bombs Trojan horses worms harmful components corrupted data or other malicious software or harmful data or

(e) which facilitates Your misuse of the Site including without limitation hacking

6.5 We shall fully co-operate with any law enforcement authorities or court order requesting or directing us to disclose the identity or locate anyone posting any material in breach of the above prohibitions

7. Termination

You agree that We may in Our sole discretion and at any time terminate any password and account or any part thereof of Yours without limitation if We reasonably believe that You have violated or acted inconsistently with the letter or spirit of these Terms

8. Advertisements

8.1 The Site may contain advertisements by third parties and these advertisements may contain links to other websites

8.2 Unless otherwise specifically stated We do not endorse any product or service or make any representation regarding the Content or accuracy of any materials contained in or linked to any advertisement on the Site

9. Indemnity

10.1 You agree to indemnify and hold Us Our officers employees agents consultants licensees and suppliers harmless from and against any claims actions or demands liabilities and settlements including without limitation reasonable legal and accounting fees resulting from or alleged to result from Your use of the Content of the Site in a manner that violates or is alleged to violate these Terms

10.2 We shall provide notice to You promptly of any such claim suit or proceeding and shall reasonably co-operate with You at Your expense in Your defence of any such claim

10. Force Majeure

We will not be liable for any delay or failure in performance or interruption of the delivery of the Content of the Site resulting directly or indirectly from any cause or circumstances beyond Our reasonable control including but not limited to failure of equipment or communication lines telephone or other interconnect problems computer viruses including logic bombs Trojan horses worms harmful components corrupted data or other malicious software or harmful data unauthorised access theft operator errors severe weather earthquakes or natural disasters strikes or other labour problems wars or governmental restrictions.

11. Severability and waiver

If any provision of these Terms is found to be invalid by any court having competent jurisdiction the invalidity of such provision shall not affect the validity of the remaining provisions of these Terms which shall remain in full force and effect. No waiver of any of these terms shall be deemed a further or continuing waiver of such term or any other term

12. Access outside England

12.1 We are based in England. Access to the Content of the Site may not be legal by certain persons or in certain countries

12.2 If You access the Site from outside England You do so at Your own risk and are responsible for compliance with the Laws of Your jurisdiction

12.3 Recognising the global nature of the internet You agree to comply with all local rules regarding on line conduct and acceptable content and You agree to comply with all applicable laws regarding the transmission of technical data exported from the country in which you reside.

13. Cancellation Policy

LetsAskShaz bespoke training programmes is powered by training institutes Pitman Training Liverpool & Warrington and Transform Learning Academy.

13.1 On enrolment full payment is required before the course can be started. (All fees are subject to VAT at the ruling rate).

13.2 The whole fee is not returnable under any circumstances.

13.3 Dishonoured cheques or standing orders / direct debits will incur a charge of £30.00 each and all training will be suspended until payment is then resolved, i.e. paid in full.

13.4 Attendance must be regular and may need to be booked in advance.

13.5 Courses should be completed in the specified time. If the course is not completed within the time agreed, and if the student wishes to carry on with the course, this is at the discretion of the Centre Manager, and an additional fee may be payable.

13.6 All students must use the workbooks and /or materials specified for the course booked.

13.7 Pitman Training and Transform Learning Academy will make every effort to ensure the student reaches the required standard. It must be appreciated that regular practice is an integral part of the course.

13.8 Pitman Training and Transform Learning Academy reserves the right to dismiss any student who is consistently disruptive.

13.9 A certificate is only issued when a student passes all subjects contained in the programme. If a student does not meet this specification, individual certificates will be issued for the subjects passed.

14 Smoking is not permitted in or around Pitman Training and Transform Learning Academy property, including “electronic” cigarettes.

14.1 Pitman Training and Transform Learning Academy can accept no responsibility for loss or damage to student property or belongings.

15. Jurisdiction

These Terms are governed by and construed in accordance with English Law unless You live in Scotland in which case these Terms will be governed by Scots Law and You and We irrevocably agree that the UK Courts shall have non-exclusive jurisdiction to settle any dispute which may arise out of or in connection with these Terms or the legal relationship established by them and for those purposes irrevocably submit all disputes to the non-exclusive jurisdiction of the UK Courts

15.1 Notification of changes to these terms

15.2 We reserve the right at Our sole discretion to add to or change these Terms

15.3 If We publish any changes We will let You know by posting such changes to this page and/or by posting notification of the change to our Site homepage or by sending You an email

15.4 Once We have posted any such changes it is then Your responsibility as a user to ensure that You are aware of such changes from time to time

15.5 Changes will become effective 24 hours after first posting and You will be deemed to have accepted any change if You continue to access the Site after that time

© 2019 Empire Consultancy Ltd

All rights reserved.